At the age of 19, I took a customer service job for a web site services company. The position included some basic technical support - and my interest in web site design and development was piqued, so I learned HTML and CSS in my spare time. Later in my career, I discovered an additional passion for providing comprehensive documentation and training resources to users of all levels.
I have spent much of the past six years directly responsible for developing, writing, maintaining, and improving the online help/manual for an international point-of-sale and retail management software suite for independent outdoor retailers. As this resource is vital to both our end-users and our internal support and quality assurance teams, I must ensure that it can be navigated and understood by both novice and advanced users and contains information relevant to any user role or technology comfort level. I am the primary liaison/coordinator for any translations or localizations that are required for our websites or documentation. As part of the communications team, I assist with developing training videos/courses, writing weekly blog posts/newsletters, and broadcasting our resources on social media.
I believe that "good enough" just isn't good enough. I don't do anything half-way. I take great pride in my work, and I always give my all.
- 6 years in software documentation.
- 20 years in customer service.
- 10 years in technical support.
- 17 years Microsoft Office® experience.
- 17 years web design experience.